Return and Refund Policy

for Kaaf Media Network

Last Updated: August 4, 2025
Kaaf Media Network (“we,” “us,” or “our”) is committed to delivering high-quality digital marketing services to our clients. This Return and Refund Policy outlines our policies regarding cancellations, returns, and refunds for services provided through our website (www.kaafmedia.net) and our core services: Digital Advertising, Content & Creative Marketing, Social Media Strategy, and Data & Analytics. By engaging our services or subscribing to our plans, you agree to the terms outlined in this policy.

1. Scope of This Policy

This Return and Refund Policy applies to:
  • All services provided by Kaaf Media Network, including Digital Advertising, Content & Creative Marketing, Social Media Strategy, and Data & Analytics.
  • Subscription-based plans offered by Kaaf Media Network.
  • Payments made via Wire Transfers, Wise, Payoneer, Stripe, or major credit cards (American Express, Discover, Visa, MasterCard).
This policy does not apply to third-party platforms (e.g., HubSpot, Zoho, GoHighLevel) used in conjunction with our services, as their subscription and refund policies are governed by their respective terms.

2. Non-Refundable Services

Kaaf Media Network operates a no-refund policy for services and subscriptions once they have been delivered, acknowledged, and approved by you, except as required by applicable law or as explicitly stated in a separate written agreement. This includes:
  • Completed Deliverables: Marketing campaigns, content (e.g., blogs, videos, graphics), social media posts, analytics reports, or other deliverables that have been delivered and approved by you.
  • Subscription Fees: Fees for active or completed billing cycles of subscription plans.
  • Digital Advertising Budgets: Advertising budgets allocated and managed through our trusted banking partners, once campaigns have been executed.

Why We Have a No-Refund Policy

Our services are customized and resource-intensive, involving significant time, expertise, and third-party platform integrations. Once services are delivered and approved, they cannot be returned or undone, and associated costs (e.g., labor, platform fees, advertising spend) are non-recoverable.

3. Cancellation of Subscriptions

You may cancel your subscription plan at any time by contacting our customer care team at [email protected] or your assigned account manager. The following terms apply:
  • Cancellation Effective Date: Cancellation will take effect at the end of the current billing cycle. No refunds will be issued for services already delivered or for the current billing cycle.
  • Process: Submit your cancellation request in writing via email to [email protected]. Include your account details and reason for cancellation to help us improve our services.
  • Feedback Survey: We encourage you to complete our optional survey form upon cancellation to provide feedback and help us enhance our solutions.

4. Exceptions to the No-Refund Policy

In rare cases, refunds or credits may be considered at our sole discretion, such as:
  • Non-Delivery of Services: If we fail to deliver the agreed-upon services due to our error, and the issue cannot be resolved within a reasonable timeframe.
  • Legal Requirements: Where applicable law mandates a refund, we will comply with such requirements.
To request a refund under these exceptions, contact us at [email protected] within 7 business days of the issue arising, providing detailed information about your request.

5. Concerns About Deliverables

If you have concerns about the quality or accuracy of a deliverable (e.g., marketing campaign, content, or report), please notify us within 7 business days of delivery by emailing [email protected]. We will:
  • Review your concerns promptly.
  • Work with you to address the issue, which may include revisions or adjustments to the deliverable, subject to the terms of your service agreement.
  • Note that revisions or resolutions do not guarantee eligibility for a refund unless specified in a separate agreement.

6. Third-Party Platforms

As a partner of HubSpot, Zoho, GoHighLevel, and other platform-based solutions, we leverage these platforms to deliver our services. You acknowledge that:
  • Refunds or cancellations related to these platforms (e.g., subscription fees, data storage) are governed by their respective terms and policies, for which Kaaf Media Network is not responsible.
  • Any issues with third-party platform services should be addressed directly with the platform provider.
For more information, please review the terms of:

7. Digital Advertising Budgets

For Digital Advertising services, Kaaf Media Network manages your advertising budget through our trusted banking partners. Please note:
  • Advertising budgets provided by you are non-refundable once campaigns are executed, as funds are disbursed to advertising platforms (e.g., Google Ads, Meta Ads).
  • We will provide transparent reporting on budget allocation and campaign performance.
  • If a campaign is paused or terminated early, we will work with you to reallocate any remaining budget, but refunds for spent funds are not available.

8. Payment Disputes

If you believe there has been an error in billing or payment processing, contact us immediately at [email protected]. We will investigate and resolve the issue within 5 business days. Please provide:
  • Your account details.
  • A description of the payment issue.
  • Any supporting documentation (e.g., transaction receipts).

9. Modifications to This Policy

We may update this Return and Refund Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. Significant changes will be communicated via email or a notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

For questions, concerns, or requests related to this Return and Refund Policy, cancellations, or our services, please contact us at:
Kaaf Media Network
Email: [email protected]
Website: www.kaafmedia.net
We aim to respond to all inquiries within 5 business days.
Thank you for choosing Kaaf Media Network as your digital marketing partner. We are dedicated to delivering exceptional value through our Digital Advertising, Content & Creative Marketing, Social Media Strategy, and Data & Analytics services.